Spa Policies & FAQ
Please arrive at the Spa 30 minutes prior to your scheduled appointment. This will allow you time to shower, use the spa amenities and relax before your treatment.
HOURS OF OPERATION
Spa Facility Hours: 10:30 a.m – 7:00 p.m.
The best way to reserve your appointment is to call us at 435.619.8300. If you reach us after hours, leave a voicemail or email us at email@example.com.
As a courtesy to other guests and to our staff, please advise us 24 hours in advance if you need to change or cancel your appointment.
If cancellation is made less than 24 hours in advance, you will be charged 100% of the scheduled service fee.
No show appointments will be charged in full.
Guests ages 13 – 18 may be accompanied by an adult, with a signed waiver.
CELL PHONE USE & PHOTOGRAPHY
To create a peaceful environment for everyone, please silence your phones while at the spa. For the privacy of all our guests, please refrain from taking photos in clothing optional areas.
We believe that gratuities are a way to show gratitude and acknowledgement toward the staff for an enjoyable experience. We do not make this decision on your behalf. Therefore, there is no automatic gratuity or service charge added to the price of the treatment. Gratuities for a job well done are at your discretion and are gratefully appreciated by the staff.
WHAT TO BRING
We will provide you with a locker, robe and sandals upon arrival. Personal care items are available for your convenience. Swimsuits are optional, but not required in the Whirlpool/Steam room.
If you are receiving a clothed treatment, please arrive in loose comfortable clothing. We recommend that you leave jewelry and other valuables at home or in your guest room. We purposely do not have pockets in robes so that you do not leave jewelry and other valuables in your robe.
Snacks and beverages are offered in the spa.
It’s a risk to combine alcohol, spa treatments, and heated areas such as steam rooms and whirlpools. Alcohol is not served in the spa nor allowed to be brought into the spa. Please refrain from alcohol prior to your spa treatment.
FREQUENTLY ASKED QUESTIONS
How do I prepare for my spa visit?
Please plan to check in 30 minutes prior to the start of your appointment. This allows you time to relax and be on time without feeling rushed or stressed. Your body and mind will relax more quickly during your treatment if you allow enough time to enjoy the spa prior to your treatment starting.
If you have a gender preference for your Massage Therapist, please let us know when you book your appointment. All our Massage Therapists and Estheticians are licensed professionals trained in proper draping techniques for your privacy and comfort.
Please use the restroom before the start of your treatment. Restrooms are located in the locker rooms and next to the relaxation lounge near the treatment rooms.
Communication is very important. We want you to have a pleasant experience. Please let us know at any time, especially during your treatment, how we can adjust to make you more comfortable.
If you are not staying at Cable Mountain Lodge or on the shuttle route in Springdale, allow enough time to anticipate increased traffic and limited parking during the busy season.
Do I have to remove all clothing for spa treatments?
Disrobe to your personal level of comfort in the private treatment rooms. Many guests will remove all clothing and are comfortable with the professional draping used in treatments. Others prefer to leave their underwear or additional clothing on. Our goal is your comfort and privacy.
Social Spa Suite treatments are in a co-ed group setting. Please leave your robe or clothing on during these 30-minute treatments.
Can I ask the Massage Therapist or Esthetician to make adjustments?
Yes, please. We prefer that you do. The staff want you to have an enjoyable time at the spa. If you give us insight into how to give you a more pleasant experience, we are glad to make adjustments. Please let us know how to make your treatment more comfortable by communicating adjustments to room temperature, table temperature, music volume, pressure of the massage, technique, or if you need to use the restroom during your treatment.
What should I know about health concerns?
If you have any health concerns including heart conditions, recent or upcoming surgery, please consult your physician before receiving spa treatments or using heated areas such as the steam room or whirlpool.
Pregnancy – Please check with your physician and inform our staff about the stage of your pregnancy upon scheduling your appointments. A pregnancy massage is available with a specially designed cushion for your comfort.